Amakuru

Gukora resitora nicyiza cyera kubantu bose bafite inzozi zo kwihangira imirimo. Nibikorwa gusa! Inganda za resitora zihuza guhanga, impano, kwitondera amakuru arambuye no gukunda ibiryo nabantu muburyo bushimishije.
Inyuma, ariko, hari inkuru itandukanye. Restaurateurs izi neza uburyo bigoye kandi bigoye buri kintu cyose cyo gukora ubucuruzi bwa resitora. Kuva ku mpushya zijya ahantu, ingengo yimari, abakozi, kubara, gutegura menu, kwamamaza no kwishyuza, inyemezabuguzi, inyemezabuguzi, tutibagiwe no guca impapuro. Noneho, byumvikane ko, hariho "isosi y'ibanga" igomba guhindurwa kugirango ikomeze gukurura abantu kugirango ubucuruzi bukomeze kunguka mugihe kirekire.
Muri 2020, icyorezo cyateje ibibazo muri resitora. Mu gihe ubucuruzi ibihumbi n'ibihumbi mu gihugu hose bwahatiwe gufunga, abarokotse bari bafite igitutu kinini cy'amafaranga kandi bagombaga gushaka uburyo bushya bwo kubaho. Nyuma yimyaka ibiri, ibintu biracyagoye. Usibye ingaruka zisigaye za COVID-19, resitora zirahura n’ifaranga, ihungabana ry’ibicuruzwa, ibiribwa n’ibura ry’abakozi.
Mugihe ibiciro bizamuka hirya no hino, harimo umushahara, resitora nayo yahatiwe kuzamura ibiciro, amaherezo bikabaviramo kwishyira mubucuruzi. Hano hari imyumvire mishya yicyizere muruganda. Ikibazo kiriho kiraduha amahirwe yo kongera guhinduka no guhinduka. Inzira nshya, ibitekerezo bishya n'inzira zimpinduramatwara zo gukora ubucuruzi no gukurura abakiriya bizafasha resitora kuguma zunguka kandi zigume hejuru. Mubyukuri, mfite ibyo nahanuye kubyo 2023 ishobora kuzana mubikorwa bya resitora.
Ikoranabuhanga rifasha resitora gukora ibyo bakora byiza, aribyo abantu-bishingiye. Raporo iheruka gutangwa n’ikigo cy’ibiribwa, ivuga ko 75% by’abakora resitora bashobora gukoresha ikoranabuhanga rishya umwaka utaha, kandi uyu mubare uzagera kuri 85% mu maresitora meza yo kurya. Hazabaho kandi uburyo bwuzuye mugihe kizaza.
Ikoranabuhanga ririmo ibintu byose kuva kuri POS kugeza kubibaho byigikoni cya digitale, kubara no gucunga ibiciro kugeza kubandi bantu batumiza, ibyo bigatuma rwose ibice bitandukanye bikorana kandi bigahuza hamwe. Ikoranabuhanga ryemerera kandi resitora guhuza inzira nshya no kwitandukanya. Bizaba ku isonga ryuburyo resitora zizongera kwishushanya mugihe kizaza.
Hano hari resitora zikoresha ubwenge bwubukorikori hamwe na robo mubice byingenzi byigikoni. Wizere cyangwa utabyemera, imwe muri resitora yanjye bwite ikoresha robot ya sushi kugirango itangire ibice bitandukanye byigikoni. Turashobora kubona automatike nyinshi muburyo bwose bwo gukora resitora. Robo? Turabishidikanya. Bitandukanye n’imyemerere ikunzwe, abategereza robot ntibazatwara umuntu umwanya cyangwa amafaranga.
Nyuma yicyorezo, resitora zihura nikibazo: mubyukuri abakiriya bakeneye iki? Ni ugutanga? Nibyokurya bya nimugoroba? Cyangwa ni ikintu gitandukanye rwose kitabaho? Nigute resitora zishobora gukomeza kunguka mugihe zujuje ibyifuzo byabakiriya?
Intego ya resitora iyo ari yo yose igenda neza nukwinjiza amafaranga menshi no kugabanya ibiciro. Biragaragara ko kugurisha hanze bigira uruhare runini, hamwe no gutanga ibiryo byihuse no kugaburira birenze resitora zuzuye za serivisi. Icyorezo cyihutishije inzira nko kwiyongera byihuse kandi bikenerwa na serivisi zitangwa. Ndetse na nyuma y’icyorezo, ibyifuzo byo gutumiza ibiryo kumurongo no gutanga serivisi byakomeje gukomera. Mubyukuri, abakiriya ubu biteze ko resitora zitanga ibi nkibisanzwe aho kuba bidasanzwe.
Hano haribintu byinshi byo gutekereza no gutekereza kuburyo resitora zigamije gushaka amafaranga. Tuzabona ubwiyongere buhoraho mubizimu nibikoni byukuri, udushya muburyo resitora zitanga ibiryo, none zirashobora no kuzamura ireme ryo guteka murugo. Tuzabona ko akazi k'inganda za resitora ari uguha ibiryo biryoshye abakiriya bashonje aho bari hose, atari ahantu hagaragara cyangwa muri salle.
Kwihangana birashobora kwigaragaza muburyo butandukanye. Kuva kumurongo wibiryo byihuse byatewe nigiterwa n’ibimera n’ibikomoka ku bimera kugeza resitora zo hejuru zisubiramo ibyokurya byasinywe hamwe nibikoresho bishingiye ku bimera. Restaurants kandi birashoboka ko izakomeza kubona abakiriya bitaye byukuri aho ibiyigize biva kandi bafite ubushake bwo kwishyura byinshi kubicuruzwa byimyitwarire kandi birambye. Kwinjiza rero kuramba mubutumwa bwawe birashobora kuba itandukaniro ryingenzi no kwemeza ibiciro biri hejuru.
Ibikorwa bya resitora nabyo byagize ingaruka, aho benshi muruganda bashyigikira imyanda ya zeru, nayo igabanya ibiciro bimwe. Restaurants zizabona kuramba nkigikorwa gikomeye, atari kubidukikije gusa nubuzima bwabagenzi babo, ahubwo no kongera inyungu.
Ibi nibice bitatu gusa aho tuzabona impinduka zikomeye mubikorwa bya resitora mumwaka utaha. Hazabaho byinshi. Restaurateurs irashobora kuguma irushanwa mukongera abakozi babo. Twizera tudashidikanya ko tudafite ikibazo cyo kubura abakozi, ahubwo ni ikibazo cyo kubura impano.
Abakiriya bibuka serivisi nziza kandi iyi niyo mpamvu ituma resitora imwe ikomeza gukundwa mugihe indi yananiwe. Ni ngombwa kwibuka ko inganda za resitora nubucuruzi bushingiye kubantu. Niki tekinoloji ikora kugirango itezimbere ubucuruzi iragusubiza igihe cyawe kugirango ubashe guha abantu umwanya mwiza. Kurimbuka guhora kuri horizon. Nibyiza ko buriwese mubikorwa bya resitora amenya kandi agategura ibizakurikiraho.
Bo Davis na Roy Phillips ni bo bashinze MarginEdge, imiyoborere ya resitora iyobora hamwe no kwishyura fagitire. Ukoresheje tekinoroji-nziza-yo mu rwego rwo gukuraho impapuro zapfushije ubusa no koroshya amakuru yimikorere, MarginEdge yongeye gutekereza ku biro byinyuma no kubohora resitora kugirango bamarane igihe kinini kubiteka byabo no gutanga serivisi kubakiriya. Umuyobozi mukuru Bo Davis nawe afite uburambe bunini nka resitora. Mbere yo gutangiza MarginEdge, ni we washinze Wasabi, itsinda rya resitora ya convoyeur sushi ya resitora ubu ikorera i Washington DC na Boston.
Waba umuyobozi utekereza mubikorwa kandi ufite igitekerezo kubijyanye na tekinoroji ya resitora wifuza gusangira nabasomyi bacu? Niba aribyo, turagutumiriye gusubiramo amabwiriza yubuyobozi no gutanga ingingo yawe kugirango isuzumwe.
Kneaders Bakery & Cafe yongera buri cyumweru kwiyandikisha kuri gahunda yayo ya Thanx ishyigikiwe na 50% naho kugurisha kumurongo byiyongereyeho imibare itandatu ikurikiranye.
Amakuru y'Ikoranabuhanga rya Restaurant - Akanyamakuru ka buri cyumweru Urashaka kuguma ufite ubwenge kandi ujyanye n'ikoranabuhanga rigezweho rya hoteri? (Kuramo niba atari byo.)